Terms & Conditions

Last Updated: 16 August 2023

1.0 Shipping Fee Calculation

1.1 Airfreight

1.1.1 Volumetric Weight: (Length x Width x Height) cm / 6,000
1.1.2 Actual Weight: The actual weight of the parcel (kg)
1.1.3 When the difference between actual weight and volumetric weight is less than or equal to (≤) 10kg, billing weight = actual weight.
1.1.4 Average Weight: If the difference between actual weight and volumetric weight is greater than (>) 10kg, billing weight = (actual weight + volumetric weight) / 2.
1.1.5 If the actual weight is higher than (>) the volumetric weight, we will charge based on whichever weight is greater.
1.1.6 Each parcel must not exceed 150cm x 80cm x 80cm or 68kg.
1.1.7 An additional RM100/parcel will be charged for oversize parcels.
1.1.8 Rounding: If the weight of the parcel is less than 1kg, it will be rounded up to 1kg. For example: 0.01-0.99kg = 1kg; 1.01-1.99kg = 2kg.

1.2 Sea Freight (Small Parcel)

1.2.1 Volumetric Weight: (Length x Width x Height) cm / 6,000
1.2.2 Actual Weight: The actual weight of the parcel (kg)
1.2.3 If the actual weight is higher than (>) the volumetric weight, we will charge based on whichever weight is greater.
1.2.4 Each parcel must not exceed 30kg.
1.2.5 Additional charges of RM3/kg will incur for oversize parcels.
1.2.6 Rounding: If the weight of the parcel is less than 1kg, it will be rounded up to 1kg. For example: 0.01-0.99kg = 1kg; 1.01-1.99kg = 2kg.

1.3 Sea Freight (Big Parcel & Trading)

1.3.1 The measurement calculation is based on cubic meter (m³).
1.3.2 Cubic meter (m³) formula: (Length x Width x Height) cm / 1,000,000
1.3.3 The maximum parcel size is 1m³ for a weight of 500kg only.
1.3.4 Rounding: If the volume of the parcel is less than (<) 0.01m³, it will be rounded up to 0.01m³. For example: 0.011-0.019m³ = 0.02m³; 0.021-0.029m³ = 0.03m³.

2.0 Parcels Consolidation Guideline

2.1 Normal and sensitive goods must be shipped separately for parcel consolidation.
2.2 We only allow one shipping address after you choose to consolidate multiple parcels into one single parcel.
2.3 Please take note of the weight, size, and fragility of the overall package when selecting multiple parcels to consolidate into one single parcel - to minimize the risk of damage.
2.4 Urgent parcels are not recommended for consolidation and shipping via sea freight.

3.0 Warehouse Storage

3.1 Free storage duration is 21 days + 7 days*.
3.2 The number of days will be calculated starting from the day the parcel is received and recorded into the warehouse management system.
3.3 A storage fee will be incurred for any parcel that exceeds 21 days, with a charge of RM1/parcel or RM100/m³.
3.4 Customers are entitled to a free storage period of up to 21 days for consolidating their parcels. From the 22nd day onwards, there will be a charge for the following 7 days of storage, which will be calculated accordingly. If the parcel remains in the warehouse for more than 28 days (21 + 7) without payment, it will be disposed of without compensation.

*Subjected to the warehouse’s decision.

4.0 Examination of Parcel

4.1 We will only examine the contents of the parcel, and under the following circumstances, may alter the packaging, delay the shipment, refuse service, or not ship out the parcel until the customer provides us with a declaration or payment:

4.1.1 The parcel may contain prohibited items.
4.1.2 The parcel may be damaged upon arrival at our receiving warehouse.
4.1.3 Oversized packaging.
4.1.4 No receipt or the receipt is doubtful.
4.1.5 The content of the parcel is different from the declaration (product information you submitted to us) or the quantity is mismatched, or the value is doubtful.

5.0 Container Loading Consolidation

5.1 If the parcel(s) have been consolidated and are ready to be loaded in our warehouse, you are not allowed to add any more parcel(s) to that designated consolidation.
5.2 The shipment consolidation cut-off is 12pm every Monday to Saturday, except for public holidays. If one of your parcels is unable to meet the cut-off, it will be shipped on the next available date. We shall not be responsible for any delay due to late payment or late parcel submission to the warehouse.

6.0 Customs Declaration

6.1 Normal or sensitive goods declarations will be finalized by destination customs, subject to approval.
6.2 Customs clearance usually takes up to one (1) working day, subject to customs inspection and physical examination, but a delay may occur due to the customs clearance process.
6.3 It is essential that customers provide correct and honest information such as the item names, quantities, values, etc., when submitting shipping orders through INElogi's website. Customs officers have the authority to seize and detain goods that are improperly declared (e.g., wrong item names, prohibited or dangerous items).
6.4 INElogi cannot be held liable for any consequences resulting from the incorrect information provided by customers during customs clearance.

*Subjected to customs approval.

7.0 Additional Paid Services

7.1 Optional parcel protection for your valuable goods:

7.1.1 Pallet + Stretch Film (Small Pallet: 120cm x 120cm = RM85; Big Pallet: 140cm x 150cm = RM95)
7.1.2 Pallet According to Cargo Size + Wooden Frame (0.01 to 0.03m3= RM40; 0.31m3 & above= RM1.50/0.01m3)
7.1.3 Wooden Frame - Small Parcel (0.01m3 & above= RM40)
7.1.4 Fragile Sticker (RM0.20/piece)
7.1.5 Bubble Wrap (Minimum charge RM3.00/ meter)

*Subjected to the warehouse’s decision.

* If a customer refuses to add parcel protection after being advised by the warehouse, a letter of acknowledgment will be shared for signing, and we will not be responsible for any damages.

7.2 Special handling fee may apply to your total shipping charges when:
- 7.2.1 There is a change of delivery method (e.g., change from normal to sensitive goods or from sea freight to airfreight).
- 7.2.2 There is a change of delivery address.
- 7.2.3 There is an overweight or oversize parcel.
- 7.2.4 We need to unpack parcels (e.g., to separate out sensitive items or add on parcels to combine).

8.0 Transportation & Distribution

8.1 Door-to-Door duration
- 8.1.1 Airfreight: 4-7 days
- 8.1.2 Sea Freight: 14-21 days
8.2 Domestic distribution in Malaysia
- 8.2.1 Outskirts Area: If you are located in the outskirts or not in truck accessible areas like highland areas (Cameron, Genting, Bukit Fraser etc.), island areas (Langkawi, Pulau Tioman etc.), or outskirts in Terengganu, Kelantan, Pahang, please contact our customer support team before placing any orders to check for availability of delivery.
- 8.2.2 Please note that during major holiday seasons*, please allow an extra 3-7 working days for processing time due to high peak of orders.
8.3 Request for a delay in local delivery
- 8.3.1 In the event that customers request a delay in delivery after the parcel(s) have arrived at the warehouse in Malaysia, a complimentary storage period of 7 consecutive days will be provided, with no storage charges imposed.
- 8.3.2 Daily storage charges will be applied beginning from the 8th day.
- 8.3.3 The storage charges are as follows: RM 3.00 per 0.01m³ per day.
- 8.3.4 For example: a 1.5m³ small parcel have arrived at the warehouse in Malaysia on 16th August
- Scenario (A) - Customer request to delay the delivery until 22nd August:
- - Storage period from 16 to 22 August = 7 days
- - Storage charges = complimentary
- Scenario (B) - Customer request to delay the delivery until 24th August:
- - Storage period from 16 to 24 August = 9 days, minus 7 complimentary storage days = 2 days
- - Storage charges = RM300 x 1.5 x 2 days = RM900
- i. 0.01m³ x 100 = 1m³
- ii. 0.01m³ = RM3, therefore 1m³ = RM300

9.0 Prohibited Items

9.1 Please refer to the list below before making a purchase to avoid ordering prohibited goods (completely forbidden items):
9.2 If customers provide inaccurate information about goods or choose the wrong shipping method, we will not be responsible for any additional costs and will not bear any responsibility.
9.3 Please provide accurate information about goods and choose a suitable shipping method to prevent any conflicts.
9.4 Parcels that contain prohibited items may be inspected or scanned by customs. If the goods are declared as prohibited items, they will be confiscated and will not be transported. Customers are responsible for ensuring that the goods do not contain any prohibited items. We will not be responsible for any loss resulting from the handling of these parcels or any legal consequences by customs.

10.0 Insurance

10.1 Insurance charge: 5% of goods value or a minimum charge of RM20.
- 10.1.1 Example: Goods Value RM2,000 * 5% = RM100
- 10.1.2 Example: Goods Value RM100 * 5% = RM5, RM20 will be the insurance charge
10.2 Goods Value refers to the sum of Product Cost + China Domestic Delivery fee.

11.0 Compensation

11.1 Airfreight
- 11.1.1 Compensation amount = (Product Cost + China Domestic Delivery fee + Shipping fees) × 100%
- 11.1.2 Max Claim/Compensation Amount = RM400/ waybill
11.2 Sea Freight
- 11.2.1 Compensation amount = (Product Cost + China Domestic Delivery fee + Shipping fees) × 100%
- 11.2.2 Max Claim/Compensation Amount = RM1,500/ shipping bill
11.3 Not Insured
- 11.3.1 Based on the total declared value, compensate according to the goods invoice value or actual m3 of the sea freight fee, whichever is lowest.
11.4 Please note that the following conditions are excluded from this compensable coverage:
- 11.4.1 Fragile goods.
- 11.4.2 Dangerous or illegal items.
- 11.4.3 Damage caused by improper packaging by the seller.
- 11.4.4 Loss due to natural disasters such as bad weather, lightning, tsunami, earthquake, and flood natural disasters, etc., during transportation.
- 11.4.5 Damaged goods due to customs sampling inspection.
11.5 Claim Criteria:
- 11.5.1 Once received and found serious damage on the parcel or the goods did not match receiving requirements, please contact our customer support team immediately with photos as proof.
- 11.5.2 Customers must inform our customer support team within 24 hours after signing the delivery order/note and provide the following information:
  (a) Delivery order/note with remarks about broken packages or missing parts.
  (b) Photos or videos of damaged or missing parcels.
- 11.5.3 We do not accept appeals after customers have received their parcel(s) for more than 24 working hours. In case your parcel arrives on the weekend, kindly ensure that you keep the parcel packaging and delivery order/note in order to file a claim.
- 11.5.4 For compensation, the customers need to contact our customer support team to communicate for further action.
- 11.5.5 The compensation will be refunded to your INElogi website account and is not refundable in cash terms.
- 11.5.6 Processing fees and insurance fees are not refundable.

12.0 Final Decision

12.1 Final decision on the terms and conditions will be retained by INElogi. Thank you for your cooperation and support.